How long it will take for my order to arrive?

In stock: 2-3 business days
Pre order : 7 business days + 1 to 3 business days required for shipping

We hope that you are happy with every order from www.12skinofficial.com , but if you are not totally satisfied with your items , you have 14 days to return them to us for a refund or exchange . The customer will be responsible for all the shipping costs . Packages received outside the above time frame will not be accepted .

Please take care while trying on the items , all returns must contain non-damaged, unused items that are in their original condition, have not been worn, altered or washed, with all the labels and tags attached and in their original packaging .

Returns that are damaged or soiled will not be accepted and will be sent back to the customer and a refund or exchange refused .

How to return your items :

Email : customercare@12skin.com or call +40752010400 to request a return or exchange .

Please include your order number with the request .
Pack your items in the original box and include the original invoice .
Send the package to the adress : Street Maria Rosetti 38, floor 7, 020488 Bucharest , Romania .

Products may be exchanged if stock is available .

Once the items have been received and inspected , an exchange/refund will be issued and an email will be sent to you. The refund payment shall be done in term of 15 days from receiving the products. Please note that the refund will be issued only to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name . Please note that the shipping costs will not be refunded .

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only . If the size is not available in stock , delivery time will be set accordingly . The customer is responsible for additional shipping costs .

Should you refuse to accept the returned item, we will reserve the right to keep the item and the corresponding amount that was paid.