Delivery & Returns Policy

Last updated: July 2026

Thank you for choosing Blouse Roumaine Shop. We are proud to offer authentic handmade and artisan-created pieces made with care by independent creators. Because many of our products are handcrafted, each item may have unique characteristics that reflect the artisan’s skill and traditional techniques.

This policy explains our shipping, delivery, return, and refund procedures.

Shipping & Delivery

Order Processing Time

Each product has its own processing timeline depending on availability, production requirements, and whether the item is handmade or made to order.

Ready-to-ship items are usually processed within 2–5 business days.

Handmade or made-to-order products may require additional creation time. Estimated production times are displayed on the individual product page whenever applicable.

You will receive an order confirmation after purchase and a shipping confirmation email once your order has been dispatched.

Shipping Destinations

We ship internationally.

Available shipping destinations and shipping costs are calculated during checkout based on:

  • Delivery address

  • Package size and weight

  • Shipping method selected

  • Destination country

Customers are responsible for providing accurate shipping information. Blouse Roumaine cannot be responsible for delays caused by incorrect addresses provided by the customer.

Estimated Delivery Times

Delivery times begin after your order has been shipped.

Estimated transit times:

  • Romania: approximately 2–5 business days

  • European Union: approximately 5–14 business days

  • United Kingdom and Switzerland: approximately 7–14 business days

  • United States and Canada: approximately 10–21 business days

  • Other international destinations: approximately 14–28 business days

Please note that these are estimates and are not guaranteed delivery dates.

International shipments may experience delays due to:

  • Customs processing

  • Import procedures

  • Weather conditions

  • Carrier delays

  • Public holidays

These delays are outside our control.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing tracking information when available.

Some international shipments may have limited tracking updates while moving between countries.

If your tracking information has not updated for more than 10 business days, please contact us:

Email: [email protected]

We will investigate the shipment status with the carrier.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or local fees imposed by their country.

These charges are determined by local authorities and are not included in the product price or shipping cost unless explicitly stated.

Blouse Roumaine is not responsible for customs delays or charges imposed by destination countries.

Returns Policy

We want you to be happy with your purchase. If you are not satisfied, eligible items may be returned according to the conditions below.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 14 days of delivery.

  • The item must be unused, unworn, unwashed, and in original condition.

  • Original packaging, labels, and accessories must be included.

  • The product must not show signs of damage, alteration, or use.

Please contact us before sending any return.

Items Not Eligible for Return

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-made products

  • Personalized items

  • Items created specifically according to customer measurements or requests

  • Products showing signs of wear, washing, alteration, or misuse

Handmade Products

Many Blouse Roumaine products are handmade or artisan-created.

Due to the nature of handmade craftsmanship, small variations may occur, including:

  • Slight differences in embroidery

  • Minor variations in color

  • Small differences in texture or finish

  • Individual characteristics created by the artisan

These variations are considered part of the handmade nature of the product and are not considered defects.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

After reviewing your request, we will provide an appropriate solution, which may include:

  • Replacement of the item

  • Repair when possible

  • Refund approval

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service for returns, as we cannot be responsible for packages lost during return transit.

Refund Policy

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within:

5–10 business days

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, additional processing time may apply.

Exchanges

If you receive a defective or incorrect item, please contact us and we will review the best solution.

Exchanges may be available depending on product availability and the nature of the request.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters production or has been shipped.

Once production has started for handmade or made-to-order items, cancellation may no longer be possible.

Contact Us

If you have questions regarding delivery, returns, or refunds, please contact:

Blouse Roumaine

Email:
[email protected]

We aim to respond within 24 hours on business days.